# Deploy ITSM-NG with Easypanel

URL: /templates/itsmng

ITSM-NG is a free and open-source IT Service Management (ITSM) solution designed to help organizations manage their IT services, assets, and support operations efficiently. Born from the GLPI project, ITSM-NG offers a comprehensive ITIL-aligned platform for incident management, problem management, change management, asset tracking, and service catalog. It features a modern interface, customizable workflows, automated ticket routing, SLA management, knowledge base, and extensive reporting capabilities. ITSM-NG supports multi-tenancy, LDAP/Active Directory integration, and provides a powerful plugin system for extending functionality. Perfect for IT teams seeking a professional, self-hosted solution for managing their IT operations and improving service delivery.

## Installation notes

Default login credentials are itsm/itsm

## Benefits

### Complete ITSM Solution

Comprehensive IT Service Management platform with incident, problem, change, and asset management aligned with ITIL best practices.

### Open Source & Free

Fully open-source solution with no licensing costs, giving you complete control over your ITSM infrastructure and data.

### Highly Customizable

Extensive customization options with plugins, custom fields, automated workflows, and templating to adapt to your organization's specific needs.

## Features

### Ticket & Incident Management

Comprehensive ticketing system with automated routing, SLA tracking, escalation rules, and multi-level categorization for efficient incident resolution.

### Asset & Inventory Management

Track and manage all IT assets including hardware, software licenses, contracts, and suppliers with automatic discovery and lifecycle management.

### Service Catalog & Requests

Create self-service portals with customizable service catalogs, allowing users to submit requests and track their status easily.

### Knowledge Base

Built-in knowledge management system for documenting solutions, procedures, and FAQs to reduce repetitive support requests.

### SLA Management

Define and monitor Service Level Agreements with automatic escalations, deadline tracking, and comprehensive SLA reporting.

### Reporting & Analytics

Powerful reporting engine with pre-built and custom reports, dashboards, and statistics to monitor IT service performance and trends.

## Configuration

- `appServiceName` (App Service Name, required): itsmng

- `appServiceImage` (App Service Image, required): itsmng/itsm-ng:2.1.4

## Services

- itsmng: app (itsmng/itsm-ng:2.1.4)

- itsmng-db: mariadb

## Resources

- [Website](https://www.itsm-ng.org/)

- [Github](https://github.com/itsmng/itsm-ng)

- [Docker Hub](https://hub.docker.com/r/itsmng/itsm-ng)

- [Template source](https://github.com/easypanel-io/templates/tree/main/templates/itsmng)