ITSM-NG
1-Click installation template for ITSM-NG on Easypanel
Description
ITSM-NG is a free and open-source IT Service Management (ITSM) solution designed to help organizations manage their IT services, assets, and support operations efficiently. Born from the GLPI project, ITSM-NG offers a comprehensive ITIL-aligned platform for incident management, problem management, change management, asset tracking, and service catalog. It features a modern interface, customizable workflows, automated ticket routing, SLA management, knowledge base, and extensive reporting capabilities. ITSM-NG supports multi-tenancy, LDAP/Active Directory integration, and provides a powerful plugin system for extending functionality. Perfect for IT teams seeking a professional, self-hosted solution for managing their IT operations and improving service delivery.
Instructions
Default login credentials are itsm/itsm
Benefits
- Complete ITSM Solution: Comprehensive IT Service Management platform with incident, problem, change, and asset management aligned with ITIL best practices.
- Open Source & Free: Fully open-source solution with no licensing costs, giving you complete control over your ITSM infrastructure and data.
- Highly Customizable: Extensive customization options with plugins, custom fields, automated workflows, and templating to adapt to your organization's specific needs.
Features
- Ticket & Incident Management: Comprehensive ticketing system with automated routing, SLA tracking, escalation rules, and multi-level categorization for efficient incident resolution.
- Asset & Inventory Management: Track and manage all IT assets including hardware, software licenses, contracts, and suppliers with automatic discovery and lifecycle management.
- Service Catalog & Requests: Create self-service portals with customizable service catalogs, allowing users to submit requests and track their status easily.
- Knowledge Base: Built-in knowledge management system for documenting solutions, procedures, and FAQs to reduce repetitive support requests.
- SLA Management: Define and monitor Service Level Agreements with automatic escalations, deadline tracking, and comprehensive SLA reporting.
- Reporting & Analytics: Powerful reporting engine with pre-built and custom reports, dashboards, and statistics to monitor IT service performance and trends.
Links
Options
| Name | Description | Required | Default Value |
|---|---|---|---|
| App Service Name | - | yes | itsmng |
| App Service Image | - | yes | itsmng/itsm-ng:1.6.10 |
Screenshots
Change Log
- 2025-11-07 – Template Release