Deploy Frappe Helpdesk on your own server.

Frappe Helpdesk is a comprehensive customer support and ticketing system built on the Frappe framework. It provides a complete solution for managing customer inquiries, support tickets, and service requests. The platform offers multi-channel support, automated workflows, knowledge base integration, and detailed analytics to help teams…

Deploy Frappe Helpdesk View source

Your infrastructureAutomatic HTTPSNo lock-in

Screenshots

A closer look at Frappe Helpdesk.

Frappe Helpdesk screenshot 1

Setup time

A few minutes

Deployment

Your own server

Services

3 connected services

Why Frappe Helpdesk

Everything you need, running where you choose.

Get the full Frappe Helpdesk experience with Easypanel handling the repetitive infrastructure work around it.

Modern Web Interface

Clean, responsive web interface that works perfectly on desktop and mobile devices, providing an intuitive experience for both support agents and customers accessing the helpdesk system.

Automated Workflows

Create automated workflows for ticket routing, escalation, and notifications to ensure consistent service delivery and reduce manual overhead in support operations.

SLA Management

Set and monitor Service Level Agreements (SLAs) with automatic alerts and reporting to ensure support teams meet their performance targets and customer expectations.

Knowledge Base Integration

Built-in knowledge base functionality to create, organize, and share support articles, FAQs, and documentation to help customers find answers independently.

Analytics and Reporting

Comprehensive analytics and reporting features to track support metrics, team performance, customer satisfaction, and identify areas for improvement in support operations.

Email Integration

Seamless email integration for ticket creation, updates, and notifications, allowing customers to interact with the helpdesk through their preferred email client.

How it works

From template to live app in three steps.

Easypanel turns the template into real services, storage, and domains on the server you already control.

Already have Easypanel? Open your dashboard at the URL or IP of your own installation.

Installation guide

1

Open your dashboard

Visit the URL or IP of your Easypanel installation and choose the target project.

2

Choose Frappe Helpdesk

Open Templates, select Frappe Helpdesk, then review its service names and configuration.

3

Deploy and open your app

Easypanel starts every service and provisions an HTTPS domain for you.

Installation options

The template asks for these values before creating your services.

Option	Default	Required
App Service Name	frappe-helpdesk	Required
App Service Image	frappe/bench:v5.25.9	Required

Resources

Project documentation and source code.

Latest template update

Oct 8, 2025

First Release

Questions

Deploy with confidence.

The template handles the application setup while Easypanel keeps the infrastructure understandable and under your control.

Keep exploring

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Trudesk is a self-hosted, open-source help desk and ticketing system designed for businesses and teams to efficiently manage customer support inquiries. It provides a modern and user-friendly web interface for tracking, organizing, and resolving support tickets. Trudesk includes role-based user management, real-time notifications, reporting tools, and an API for integration with other services. It supports multiple authentication methods, including OAuth and LDAP, making it suitable for enterprise environments. Additionally, Trudesk offers email integration, enabling automatic ticket creation from emails. With its containerized deployment, it ensures scalability and ease of management.

OSTicket is a widely-used, open-source ticketing system designed to streamline customer support management. It provides a user-friendly interface for handling, tracking, and organizing support tickets across multiple channels, including email, web forms, and API integrations. With OSTicket, you can efficiently manage inquiries, automate workflows, and improve customer satisfaction.

Ready to deploy Frappe Helpdesk?

Open your own Easypanel dashboard, choose Frappe Helpdesk from Templates, and review the deployment options.

Installation guide