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Freescout

1-Click installation template for Freescout on Easypanel

Description

FreeScout is a powerful, open-source help desk and shared inbox application. It's a self-hosted alternative to Zendesk & Help Scout, offering you complete control over your customer support without compromising on privacy. FreeScout is designed to be lightweight yet robust, capable of handling unlimited support agents, tickets, and mailboxes. It offers seamless email integration, automatic replies, internal notes, conversation forwarding, merging, and moving, among other features. The application is mobile-friendly and supports multiple languages. It also includes features like push notifications, starred conversations, collision detection, and flexible notifications for user agents. FreeScout also offers a range of integrations, including Slack, WhatsApp, Facebook, and Telegram, and supports translating tickets, live chat, time tracking, custom fields, and more. It's the perfect solution for those who need professional customer support but can't afford to pay for Zendesk or Help Scout.

Benefits

  • Cost-Effective Customer Support Solution: FreeScout is a free, open-source help desk and shared inbox solution that provides a cost-effective alternative to paid services like Zendesk and Help Scout. It allows businesses to offer professional customer support without incurring high costs.
  • Privacy and Control: As a self-hosted solution, FreeScout gives you complete control over your data and operations. It ensures your privacy and prevents you from being locked into a service you don't control.
  • Unlimited Support Agents and Tickets: FreeScout does not limit the number of support agents, tickets, or mailboxes you can have. This allows for scalability and flexibility in managing your customer support.

Features

  • Multilingual Support: FreeScout supports multiple languages, making it a versatile tool for businesses with a global customer base.
  • Seamless Email Integration: FreeScout integrates seamlessly with your email, ensuring smooth communication with customers.
  • Advanced Conversation Management: FreeScout allows for advanced conversation management, including starred conversations, auto replies, internal notes, forwarding and merging conversations, and more.
  • Real-Time Reports: FreeScout provides real-time reports, helping you monitor and improve your customer support performance.
  • Integration with Various Platforms: FreeScout can be integrated with various platforms, including Slack, WhatsApp, Facebook, and Telegram, for efficient communication and support.
  • Knowledge Base and Live Chat: FreeScout includes a knowledge base for self-service support and a live chat feature for real-time assistance.
  • Custom Fields and White-Labeling: FreeScout allows for customization with custom fields and white-labeling, enabling you to tailor the tool to your business needs.

Options

NameDescriptionRequiredDefault Value
App Service Name-yesfreescout
App Service Image-yestiredofit/freescout:php8.1-1.16.25
Database Service Name-yesfreescout-db
Email-yes[email protected]
Password-yeschangeme

Screenshots

Freescout Screenshot Freescout Screenshot Freescout Screenshot

Change Log

  • 2023-1-4 – first release
  • 2023-2-23 – Update to v1.16.25

Contributors

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