Frappe Helpdesk
1-Click installation template for Frappe Helpdesk on Easypanel
Description
Frappe Helpdesk is a comprehensive customer support and ticketing system built on the Frappe framework. It provides a complete solution for managing customer inquiries, support tickets, and service requests. The platform offers multi-channel support, automated workflows, knowledge base integration, and detailed analytics to help teams deliver exceptional customer service. Frappe Helpdesk features a modern, responsive interface that works seamlessly across desktop and mobile devices, making it easy for support agents to manage tickets and for customers to submit and track their requests. The system supports team collaboration, SLA management, and integration with various communication channels including email, chat, and social media platforms.
Benefits
- Comprehensive Ticket Management: Manage customer support tickets efficiently with features like ticket routing, priority assignment, status tracking, and automated workflows to ensure timely resolution of customer issues.
- Multi-Channel Support: Handle customer inquiries from multiple channels including email, web forms, chat, and social media platforms, all centralized in one unified interface for better organization and response management.
- Team Collaboration: Enable seamless collaboration among support team members with features like internal notes, ticket assignment, escalation workflows, and real-time updates to improve team efficiency and knowledge sharing.
- Customer Self-Service: Provide customers with self-service options including knowledge base access, ticket status tracking, and FAQ sections to reduce support load and improve customer satisfaction.
Features
- Modern Web Interface: Clean, responsive web interface that works perfectly on desktop and mobile devices, providing an intuitive experience for both support agents and customers accessing the helpdesk system.
- Automated Workflows: Create automated workflows for ticket routing, escalation, and notifications to ensure consistent service delivery and reduce manual overhead in support operations.
- SLA Management: Set and monitor Service Level Agreements (SLAs) with automatic alerts and reporting to ensure support teams meet their performance targets and customer expectations.
- Knowledge Base Integration: Built-in knowledge base functionality to create, organize, and share support articles, FAQs, and documentation to help customers find answers independently.
- Analytics and Reporting: Comprehensive analytics and reporting features to track support metrics, team performance, customer satisfaction, and identify areas for improvement in support operations.
- Email Integration: Seamless email integration for ticket creation, updates, and notifications, allowing customers to interact with the helpdesk through their preferred email client.
- Customizable Fields: Customize ticket fields, forms, and workflows to match your specific support processes and requirements, ensuring the system adapts to your business needs.
- Multi-Language Support: Support for multiple languages to serve global customers and support teams, making the helpdesk accessible to users worldwide.
Links
Options
| Name | Description | Required | Default Value |
|---|---|---|---|
| App Service Name | - | yes | frappe-helpdesk |
| App Service Image | - | yes | frappe/bench:v5.25.9 |
Screenshots
Change Log
- 2025-10-08 – First Release